UX Researcher

  • Location: Remote
  • Department: Product
  • Employment Type: Full-time

What’s in it for you?

Paciva is building a product that asks people to trust automation with one of their most personal workspaces, their inbox. We cannot guess our way there. We need disciplined research that helps the team understand how users describe noise, where they hesitate, what they reverse, what they wish the product did automatically, and what they would never trust to AI. As a UX Researcher, you will help us build that understanding into the product.

About the team and the opportunity

You will work closely with product, design, AI training, and customer-facing teams. You will conduct interviews with design partners, observe onboarding sessions, analyze correction patterns, and distill raw input into clear themes. Your work will inform roadmap calls, taxonomy decisions, automation thresholds, and how we explain the product to new users.

A day in the life

You may spend the morning interviewing a recruiting leader who describes how she triages 200 messages a day. In the afternoon, you may synthesize five recent sessions into themes, build a research summary, and share it with product and design. Later in the week, you may run a usability test on the rule builder or audit log view.

What you will work on

  • Plan and run discovery, evaluative, and longitudinal research with users, design partners, and prospects
  • Build a research repository that the team can use without you in the room
  • Synthesize findings into clear themes, recommendations, and decisions
  • Partner with product and design on research questions tied to roadmap calls
  • Help define quality and trust metrics tied to user behavior
  • Train the team on lightweight research practices so research scales beyond your calendar

What we need from you

  • 4+ years of UX research experience in SaaS or consumer software
  • Comfort with both qualitative and quantitative methods
  • Strong written and verbal communication. Research is only valuable if it changes decisions
  • Experience studying AI-assisted, automation-heavy, or trust-sensitive products is a plus
  • Ability to operate independently in an early-stage environment with limited process

Working at Paciva

About Paciva

Paciva is an early stage company with people in Miami, Florida and Austin, Texas. The team works fully remote. Pax is an executive assistant for individuals and a chief of staff to organizations. It connects to the services you already use and does real work end to end, rather than reporting back on what needs doing.

The company is founder led and privately held. Every role we post is a first hire for its domain, which means you set the standard rather than inherit one, and you work with the founders directly rather than through layers.

Compensation and benefits

Compensation is set by role scope, experience, skills, location, market data, and internal equity. Every role carries meaningful equity, because the person who builds a domain from nothing should own part of what they build. For sales roles, compensation combines base salary with variable incentive pay, and the target is stated as on target earnings.

We cover pay and benefits in full in the first conversation, before you spend time on a process. Ask early and we will answer.

Remote work and travel

Every role here is remote. Paciva has people in Miami and Austin, and the team works across time zones. That puts weight on clear written communication, ownership, practical collaboration, and dependable follow through. Most roles include occasional travel for team meetings, customer sessions, company events, or off sites.

How we hire

We read every application. If your experience does not match the list above but you have done work that shows you can do this job, put that at the top.

The process is short and the founders run it. You will spend time on a real problem from the role rather than a hypothetical, and you will meet the people you would work with every day, because there are not many of us. We tell you where you stand at each step and we do not leave anyone waiting.

You are welcome to use AI tools when you apply. We build them. What we want to see is your judgment, so tell us where you used a tool and what you changed about its output.

Accommodations and applicant privacy

If you need a reasonable accommodation to take part in any stage of this process, tell us. You do not need to share medical detail. We will work out what lets you participate fully.

For how we handle the information you send us when you apply, see our applicant privacy notice at https://trust.paciva.ai/ 

Recruiting scam notice

Paciva recruiters only contact candidates from paciva.ai email addresses. We will never ask for money, fees, or banking information at any point before your first day. If a message looks off, do not click anything in it. Come back to paciva.ai and check the open roles here.

Equal opportunity

Paciva is an equal opportunity employer. We make employment decisions based on qualifications, merit, business needs, and role fit. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, marital status, pregnancy, caregiver status, or any other status protected by applicable law.