Teleport2026-07-06T14:50:39-05:00

Frequently Asked Questions

Does Teleport replace our support team?2026-07-06T14:49:53-05:00

No. It handles the repeat guidance requests and the do-it-for-me asks, and it surfaces product bugs your team never heard clearly, so your people spend time on the work that needs a human.

Will it take actions in a user’s account on its own?2026-07-06T14:51:06-05:00

Only reversible ones, settings, rules, and drafts. Sends and destructive or irreversible actions ask the user first, every time.

How is this different from an interactive demo tool?2026-07-06T14:51:31-05:00

Demo tools record one generic flow for everyone. Teleport renders the walkthrough on the user’s own task, and it can complete the task and fix the product, which a demo cannot.

What happens when the blocker is a real bug?2026-07-06T14:51:54-05:00

Teleport dispatches an autonomous fix through Nocturne, validates it through full review, and then delivers the walkthrough, rather than sending the user another article.

What is Teleport?2026-07-06T14:52:22-05:00

Teleport is a support product from Paciva. It answers a stuck user by building a walkthrough of their own task, doing the task for them in one click, and fixing the product itself when a bug is the blocker.

How does Teleport fix a product bug?2026-07-06T14:52:49-05:00

When a walkthrough cannot complete because of a real bug, Teleport dispatches an autonomous fix through Nocturne, validates it through full review, and then delivers the outcome.

Is Teleport a chatbot or a knowledge base?2026-07-06T14:53:19-05:00

Neither. Answering is the floor. Teleport renders guidance on the user’s real task, completes the task, and fixes the product, which a chatbot or article base does not.

Does Teleport take irreversible actions on its own?2026-07-06T14:53:43-05:00

No. Settings, rules, and drafts can be carried into the account on their own. Sends and anything destructive or irreversible ask the user first, every time.