Head of Marketing

  • Location: Remote
  • Department: Customer Success
  • Employment Type: Full-time

What’s in it for you?

Paciva’s customers are people and teams who feel the pain of inbound noise every day. They sign up because they want time back. They stay because they get it. As Customer Success Manager, you will help that happen. You will guide customers through onboarding, build trust during the first weeks of use, surface value as it accumulates, and help teams expand their use of the product.

About the team and the opportunity

You will work with sales, support, product, and marketing. You will own a portfolio of customer accounts, run kickoffs, drive activation, and partner with customers on expansion. Your work will directly shape retention and revenue.

A day in the life

You may start with a kickoff call for a new customer. By lunch, you may review activation data across your accounts and follow up with the ones who need attention. In the afternoon, you may run a quarterly review with a strategic customer, summarize product feedback, and update your account plans.

What you will work on

  • Own a portfolio of customer accounts, including onboarding, activation, expansion, and renewal
  • Run kickoff sessions, business reviews, and ongoing check-ins
  • Partner with sales on handoff and expansion conversations
  • Surface customer feedback to product and marketing
  • Track and improve customer health across your portfolio
  • Use AI tools to summarize calls, prepare account reviews, and surface patterns while keeping the customer relationship human

What we need from you

  • 4+ years of customer success or account management experience in B2B SaaS
  • Strong written and verbal communication
  • Comfort owning a number and reporting on it honestly
  • Working knowledge of customer health metrics and account planning
  • Experience with productivity, communication, or AI products is a plus

Working at Paciva

About Paciva

Paciva is an early stage company with people in Miami, Florida and Austin, Texas. The team works fully remote. Pax is an executive assistant for individuals and a chief of staff to organizations. It connects to the services you already use and does real work end to end, rather than reporting back on what needs doing.

The company is founder led and privately held. Every role we post is a first hire for its domain, which means you set the standard rather than inherit one, and you work with the founders directly rather than through layers.

Compensation and benefits

Compensation is set by role scope, experience, skills, location, market data, and internal equity. Every role carries meaningful equity, because the person who builds a domain from nothing should own part of what they build. For sales roles, compensation combines base salary with variable incentive pay, and the target is stated as on target earnings.

We cover pay and benefits in full in the first conversation, before you spend time on a process. Ask early and we will answer.

Remote work and travel

Every role here is remote. Paciva has people in Miami and Austin, and the team works across time zones. That puts weight on clear written communication, ownership, practical collaboration, and dependable follow through. Most roles include occasional travel for team meetings, customer sessions, company events, or off sites.

How we hire

We read every application. If your experience does not match the list above but you have done work that shows you can do this job, put that at the top.

The process is short and the founders run it. You will spend time on a real problem from the role rather than a hypothetical, and you will meet the people you would work with every day, because there are not many of us. We tell you where you stand at each step and we do not leave anyone waiting.

You are welcome to use AI tools when you apply. We build them. What we want to see is your judgment, so tell us where you used a tool and what you changed about its output.

Accommodations and applicant privacy

If you need a reasonable accommodation to take part in any stage of this process, tell us. You do not need to share medical detail. We will work out what lets you participate fully.

For how we handle the information you send us when you apply, see our applicant privacy notice at https://trust.paciva.ai/ 

Recruiting scam notice

Paciva recruiters only contact candidates from paciva.ai email addresses. We will never ask for money, fees, or banking information at any point before your first day. If a message looks off, do not click anything in it. Come back to paciva.ai and check the open roles here.

Equal opportunity

Paciva is an equal opportunity employer. We make employment decisions based on qualifications, merit, business needs, and role fit. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, marital status, pregnancy, caregiver status, or any other status protected by applicable law.