UX Researcher

  • Location: Remote
  • Department: Product
  • Employment Type: Full-time

What’s in it for you?

Paciva is building a product that asks people to trust automation with one of their most personal workspaces, their inbox. We cannot guess our way there. We need disciplined research that helps the team understand how users describe noise, where they hesitate, what they reverse, what they wish the product did automatically, and what they would never trust to AI. As a UX Researcher, you will help us build that understanding into the product.

About the team and the opportunity

You will work closely with product, design, AI training, and customer-facing teams. You will conduct interviews with design partners, observe onboarding sessions, analyze correction patterns, and distill raw input into clear themes. Your work will inform roadmap calls, taxonomy decisions, automation thresholds, and how we explain the product to new users.

A day in the life

You may spend the morning interviewing a recruiting leader who describes how she triages 200 messages a day. In the afternoon, you may synthesize five recent sessions into themes, build a research summary, and share it with product and design. Later in the week, you may run a usability test on the rule builder or audit log view.

What you will work on

  • Plan and run discovery, evaluative, and longitudinal research with users, design partners, and prospects
  • Build a research repository that the team can use without you in the room
  • Synthesize findings into clear themes, recommendations, and decisions
  • Partner with product and design on research questions tied to roadmap calls
  • Help define quality and trust metrics tied to user behavior
  • Train the team on lightweight research practices so research scales beyond your calendar

What we need from you

  • 4+ years of UX research experience in SaaS or consumer software
  • Comfort with both qualitative and quantitative methods
  • Strong written and verbal communication. Research is only valuable if it changes decisions
  • Experience studying AI-assisted, automation-heavy, or trust-sensitive products is a plus
  • Ability to operate independently in an early-stage environment with limited process

Remote work, compensation, and benefits

This is a remote role. Paciva is based in Miami, Florida, and the team works across time zones. We value clear written communication, ownership, practical collaboration, and dependable follow-through. Compensation is based on experience, skills, location, market data, role scope, and internal equity. For sales roles, compensation may include base salary and variable incentive compensation. Final details will be shared during the hiring process. Most roles include occasional travel for team meetings, customer sessions, company events, or off-sites.

Equal opportunity statement

Paciva is an equal opportunity employer. We make employment decisions based on qualifications, merit, business needs, and role fit. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, marital status, pregnancy, caregiver status, or any other status protected by applicable law. If you need a reasonable accommodation during the application or interview process, please let us know. We will work with you to support your participation.